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The magnet is to long for this of Kit of Parts gear box. Magnet needs to be short. To remove existing magnet is to hard, the magnet breaks.
It is difficult to diagnose this problem without context but it sounds like you may be trying to use the shaft with an SRX Mag Encoder (am-3445) without the SRX Mag Encoder Hardware Kit (am-3565) - this kit includes a spacer which will locate the encoder at the correct distance from the magnet. Please refer to the Hardware Kit page for detailed installation instructions.
The shaft is good, but the magnet is easily broken off. It is best to have a spare if you are relying on encoders for your drive system.
5 Stars
The product was processed and shipped in a very timely manner. Given it is Build Season; I understand that AndyMark is stressed. They have improved order processing and shipment tremendously and the items arrived quickly and precisely as described. The Output shafts are exactly what our team needed and work beautifully in our robot. Thanks AndyMark!