Warranty InfoAndyMark, Inc. warrants its products to be free of defects in material and workmanship, provided any failure to conform to this warranty is reported in writing or the product is returned within 30 days after the date of receipt. This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the product or any of its parts, or damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage or maintenance of this product or its parts. If replacement parts are needed, contact AndyMark by phone (765-868-4779) or by email at firstname.lastname@example.org.
Return PolicyAndyMark, Inc. will accept returns of items purchased with an authorized RMA number if the product is returned within 30 days after the date of receipt, and the item is unused and returned in the same condition it was received. A refund will be credited to the customer, less a 5% restock fee. The customer is responsible for all shipping charges to return unused parts. Pack your parts carefully!
Please complete the RMA Form, and you will be contacted within 2-3 business days with an authorized RMA number. Refunds may not be credited without an RMA.
Returns should be shipped to: AndyMark, Attention: Returns, 2311 N. Washington St., Kokomo, IN 46901. Please include a copy of your e-mail order confirmation or packing list when you send your return. Write your RMA number clearly on the outside of the box.
Returns for orders older than 30 days will only be accepted with prior authorization after submission on the RMA Form, and are eligible for Merchandise Credit only, and 10% restocking fee.
The merchandise credit will be issued to the customer in the form of a Gift Certificate via e-mail once the product is received by AndyMark, and must be redeemed within one year from the issue date. The customer is responsible for using the assigned Gift Certificate Code provided when placing a new order to ensure the credit is applied.
General RMA Guidelines:
- Please request an RMA in advance of sending any returns back to us using the RMA Form.
- Refunds may take up to 2 weeks to process, not including transit times.
- You are responsible for return shipping charges that are not related to a warranty issue.
- Please include a copy of your invoice or packing list with your order, and write the RMA number clearly on the outside of the box.
- Returns for orders past 30 days of receipt are eligible for merchandise credit only.
- We reserve the right to deny returns on items that were purchased over 90 days, old version releases or obsoleted products.
- In the event your product is not received in a condition to be placed back in inventory, we reserve the right to change your refund method to merchandise credit only.
Restocking FeeBecause of costs associated with crediting accounts, bank fees, and reissuing receipts, AndyMark, Inc. will charge a re-stock fee 5% of the retail price on any returned item within 30 days and a 10% re-stock fee on items after 30 days. The customer is responsible for all shipping costs.
Price AdjustmentsAndyMark will honor a price adjustment on any product that has a price decrease within 14 days of the purchase date. Deal of the Day sales excluded from any price adjustments.